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Yes, we deliver to all of mainland China—no exceptions! Whether your loved one is in a bustling metropolis like Beijing, Shanghai, Guangzhou, or Shenzhen, a charming second-tier city, a peaceful suburb, or even a smaller town, we’ve got you covered. Our nationwide network of local florists and reliable logistics partners ensures fresh flowers reach every corner of mainland China. Big city high-rises or quiet suburban neighborhoods? Urban centers or outlying areas? We make sure your thoughtful gift arrives beautifully and on time, so distance never stands in the way of showing you care.

The quickest we can deliver is around 2 hours after your payment is confirmed (available in almost all cities when items are in stock). If you prefer a specific date and time instead of the fastest option, you can easily choose your preferred delivery date during checkout. For truly urgent delivery (e.g., same-hour or very tight timing), please contact us right away via WhatsApp at +86-15051254431 so we can check real-time availability and arrange it for you. We're here to make your delivery as fast and convenient as possible!

Yes! All prices shown on our website for flowers, gifts, cakes, and customized items are the full and final price, including delivery fees to anywhere in China. There are no extra charges or hidden fees. All prices are displayed in USD for your convenience as an international customer.

We accept major international credit/debit cards (Visa, MasterCard, etc.), PayPal, Stripe, Alipay, Wechat Payment, Wise, Remitly, Apple Pay and other secure options with automatic currency conversion. No hidden fees—pay in your local currency. If you have any payment issues, contact us via live chat or WhatsApp +86-15051254431 for help.

Yes, we often do! With a valid phone number, our team (or local partner) can contact the recipient politely to confirm the exact address. This is common for surprise gifts from overseas. The recipient may ask: "Who is this from?" or "What is the gift?" We keep it vague to preserve the surprise (e.g., "It's a gift from a friend/family member abroad") unless you tell us otherwise. If they refuse to share the address, we may need to cancel/refund—contact us early via WhatsApp +86-15051254431 if you have concerns.

Yes! We offer full customization—choose colors, add messages, upload photos/ideas, or request special designs (e.g., cultural themes for China). Describe what you want during checkout or contact us via WhatsApp +86-15051254431 for personalized help.

Yes, we fully protect your privacy. Your name, phone number, email, address, and any other personal information as the sender are kept completely confidential. We never share them with the recipient. The recipient will only see:The gift/item itself The message or greeting card text you write (if you choose to include one)For any privacy concerns or special instructions, contact us via WhatsApp +86-15051254431 — we’re happy to help.

We offer several ways to reach our support team quickly:WhatsApp +86-15051254431 — This is our most recommended and usually the fastest method. We respond very quickly (often within minutes), and it's great for urgent questions, order changes, or real-time help. Live Chat on the website — Available during business hours; just click the chat icon at the bottom right of the page for instant messaging. Email to support@pandoraflora.com — Good for detailed questions or non-urgent issues; we typically reply within a few hours to one business day.For the quickest response, especially for urgent deliveries or custom requests, please use WhatsApp +86-15051254431. We're here to help anytime!

Tracking your order is easy and mostly done via email:Right after you place your order, we immediately send a confirmation email to the email address you provided during checkout. This confirms we received your order. Whenever your order status changes (e.g., "Processing", "Processed", "Arranged", or "Successfully Delivered"), we send you an update email with the latest details. These emails include important information like tracking numbers (if available) and estimated delivery times.Check your inbox (and spam/junk folder) for these updates from us. If you want more real-time details, have questions about the current status, or need the tracking link urgently, just contact us via WhatsApp +86-15051254431 — we can check instantly and share the latest info with you.

If you haven’t received the confirmation or update emails:Check your spam/junk/promotions folder — emails sometimes land there. Confirm the email address you entered during checkout is correct. If you still can’t find them or need an immediate status check, contact us right away via WhatsApp +86-15051254431. Just share your order number (from your receipt or checkout page), and we’ll quickly verify the status, resend any emails if needed, or give you a direct update.We keep you informed every step of the way!

Yes, in most cases you can still make changes! To request any updates (greeting card text, colors, message, add/remove items, or other customizations): Please contact us immediately via WhatsApp +86-15051254431. We’ll check the current status of your order right away. If the order hasn’t started production or packing yet (which is usually the case shortly after ordering), we can normally make the changes for you. Once we update it, we’ll send you a new confirmation email with the revised details so you can double-check everything is correct. The sooner you message us, the higher the chance we can adjust it without issues. Don’t wait—reach out via WhatsApp +86-15051254431 now if you need a change!

It depends on how quickly the order moves to production:Within the first 30–60 minutes (especially for urgent/same-day orders), changes are almost always possible. For standard orders, you usually have a few hours before production starts. Once items are being prepared or packed, changes may no longer be possible to avoid quality/delivery issues.To know for sure, contact us right away via WhatsApp +86-15051254431 with your order number. We’ll tell you immediately if the change is still feasible and process it quickly if yes.

Yes, absolutely! We welcome foreign companies to use our service for corporate/group/bulk deliveries in China. Even if you only have the company name + recipient's name (or partial information), we can still help with delivery. In many cases, we can contact the recipient by phone to confirm the full address (similar to our "delivery without complete address" process). Please contact us right away via WhatsApp +86-15051254431 (the fastest and most recommended way).

Yes! We mainly deliver inside China Mainland, however we accept orders from most of the countries, Singapore, USA, Japan, UK, France and 100s more.