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Deliver Inside 3 Hours
Shanghai, Beijing and all cities in China Mainland
Gifts & Fresh Flowers
1 - What is pandoraflora.com?
Pandoraflora.com is an online gift shop that delivers fresh flowers, roses, bears, toys, birthday cakes, and more to your loved ones in China. The shop is managed by Nantong Cuckoo Technology Co. Ltd., a company founded in 2014. We have cooperated with over 3000 local stores in China, covering Beijing, Shanghai, Hangzhou, Guangzhou, Nanjing, Tianjin, and other cities. Our flowers are picked and shipped directly from Kunming, the city of flowers, to ensure their freshness. Our birthday cakes are made on the same day of delivery. Pandoraflora.com has served thousands of global clients with our high-quality products and service.
2 - Where can pandoraflora.com deliver?
We can deliver to all mainland cities in China, such as Beijing, Shanghai, Nanjing, Guangzhou, Tianjin, Shenzhen, Jinan, Xi’an, Chengdu, Hangzhou, Zhuhai, Kunming, Chongqing, etc. We cover over 400 cities in total.
3 - Does pandoraflora.com support same-day delivery? What products support same-day delivery?
We offer same-day free delivery for roses, flowers, birthday cakes, chocolates (if delivered together with flowers), and fruit baskets. As long as you place your order before noon Beijing time, we can deliver it on the same day if you request it. You can check Beijing time here . Bears, toys, chocolates, perfumes, and special gifts may take up to 72 hours to arrive.
4 - Do I have to pay a delivery fee?
We provide free delivery for all products in our shop, except for fresh flowers that need to be delivered to locations that are far away from the city area (such as the countryside). This is very rare, but if it happens, we may charge a delivery fee between 5 USD and 15 USD depending on the distance.
5 - Can I choose the exact date to deliver?
You can choose the delivery date for roses, flowers, birthday cakes, chocolates (if delivered together with flowers), and fruit baskets. Simply select the delivery date in the option of the product detail page. However, we always call the recipient to make sure they will be at the delivery address when we arrive (we can call within 2 days before the delivery). Toys and gifts are not sold by us; we just provide the service of buying and sending them to the recipient. Therefore, we cannot guarantee the delivery date for these products.
6 - Will the flowers look the same as the picture shows? And birthday cakes?
The appearance of the flowers may vary depending on the season and the shape of the flowers, but we ensure that the wrapper and the overall look of the flowers will be similar to what is shown on the website. For birthday cakes, we can guarantee that they will look exactly like the picture shows, and they will also taste great.
7 - How can I make sure that what I bought will be delivered?
We will do our best to make sure the recipient gets the product on time. But in some cases, such as the recipient not being at the delivery address or the address being changed during the delivery, we will contact the recipient to arrange another delivery.
8 - Can the products be refunded?
Pandoraflora.com guarantees to refund 100% of the products if they cannot be delivered to the recipient due to our fault (bad quality product, wrong delivered product, undelivered product). But if the recipient declines the product (if it’s not because of the product itself), the product will not be refunded.
The products can be refunded if they have quality problems. The refunding process may take up to 48 hours.
9 - Can I leave a gift card message?
Pandoraflora.com provides free gift cards along with the products. You can write your message on the gift card when you place your order.
10 - Are the toys delivered by pandoraflora.com?
The toys and gifts (excluding flowers and cakes) on pandoraflora.com website are delivered by a delivery agency. For these products, we just provide the service of buying and sending them for you. Therefore, they are not under our control, and they may take up to 72 hours to be delivered after we arrange them.