Pandoraflora vs 1-800-Flowers and Taobao for Sending Flowers to China
If you want to send flowers to someone in China, you have probably asked yourself two questions. Should I use a big international florist like 1-800-Flowers? Or should I just order on Taobao or another Chinese website myself? Both are fair questions, and I would rather explain my answer than simply tell you why we are the best.
First of all, our customers say we reply fast
The first thing people mention about Pandoraflora is how quickly we answer when the subject is sending flowers to China. This is what some of our customers said:
“I received a WhatsApp 10 mins after my order to confirm details, and within 90 minutes flowers turned up at my friend’s house, along with my gift message hand written.”
“They got the flowers delivered within 2 and a half hours! Their customer service was great as I had a couple questions. They answered me promptly.”
“Their service in the online chat is also very helpful, prompt responses and well informed.”
With us you will not be waiting for a reply, or wondering if we got your message. We give support on WhatsApp, WeChat and iMessage, all on the same number, +86 150 5125 4431. You can also reach us by email and by live chat on our website. We do this because our customers come from all over the world and people communicate in different ways. With us you do not need to worry: we have you covered.
But the truth is that China is the only thing we do
I am happy to read those words about how good Pandoraflora is, but fast replies are not luck. The truth is that our only business is to deliver inside China. That means we can speak with the local florists in Chinese, directly, with nobody translating in the middle. It is also because our team includes people who speak English, Portuguese, French, Japanese and Spanish, so we can contact the recipient directly to schedule the delivery. This is something you cannot guarantee with other websites.
“Everything was handled exactly as requested, including confirming with the recipient beforehand and ensuring the flowers were delivered on time.”
A big international florist does many things well, and I respect that. For them, China is one market among many. For us it is the only market, so every question about sending flowers to China reaches someone who lives in China and works on exactly that every day.
The real reason: since 2014, one job
But I believe the main reason we are better than other companies at sending flowers to China is not only that we have been in this business since 2014. It is that since 2014 we have been learning and working only on sending flowers to beloved ones in China. Every delivery has taught us something new about addresses, buildings, offices and recipients, and that knowledge stays in the team. How do you deliver inside a university with thousands of people? Or after a theater performance, to one of the actors, who is sometimes very hard to reach? Or to a new business that does not even have its address listed yet? We have already done all of that. We learned how, and we can do it.
Within 3 hours, wherever your recipient is
Since June 2026 we can reach 705 cities and counties in mainland China, mostly with same-day delivery. We usually deliver within 3 hours because we work with thousands of florists all over China. That means wherever your recipient is, there is a flower shop associated with us nearby.
“i live in the USA and had flowers delivered in Guangzhou on a same day basis without any issues.”
We are a gift shop, so we care about the recipient too
A bouquet is a gift, and when someone asks us to deliver it, we know it carries a feeling from one person to another. Pandoraflora is mainly a gift shop, so we care not just about the customer who orders, but also about what the recipient thinks. We always try our best to make both happy, and the reviews on Pandoraflora.com reflect exactly that.
That is why we take care of the details. We usually take pictures of the gifts before the delivery, and if you would like to see the photo, just ask us and we will send it. We also deliver the flowers looking like the pictures on our website, and your gift message goes with them.
“The flowers that were delivered were absolutely perfect and matched the pictures on the site exactly. They were also delivered right when promised!”
“I forgot to include a card and message with my order, and they actually followed up via text to ask if I wanted to add one. I did, and the message was written exactly as I sent it.”
Flowers are not the only gifts we deliver. We also send cakes and chocolates, so you can complete the gift in one order.
“The cake and flowers are very fresh. The recipients were all very happy with their gift.”
Why not just order on Taobao or another Chinese website?
Taobao and the other Chinese shopping sites work very well for people who live in China, and I am not saying they are bad. I am saying that for sending flowers to someone in China from abroad, a few things get in the way.
The website is mostly in Chinese
Product pages, seller chats and delivery messages are mostly in Chinese. Translating every message while you try to organize a surprise is tiring, and a small misunderstanding can change what arrives. Our website and our team speak your language.
“The Website is easy to understand and in english, the delivery was super fast and the flowers looked awesome!”
You need the address, and the seller cannot contact your recipient
On 1-800-Flowers, and on Chinese platforms like Taobao, Meituan and JD, you normally have to provide the delivery address yourself. With us, you do not. Contacting the recipient is part of our service: we reach out to them for you, get the address and schedule the delivery. We can do that in many languages: Chinese, English, Portuguese, French, Japanese and Spanish, something a Taobao seller probably cannot do. And we usually tell the recipient only that we are the middle person, without saying who the sender is or what the gift is, so your surprise stays safe.
You do not know who you are buying from
A marketplace has many sellers, and you have to judge each one yourself. As I write this, Taobao has a Trustpilot score of 1.5 out of 5 from 189 reviews. That does not mean Taobao is not good. It means that for flowers in China from a buyer outside China, it is better to buy from someone you can trust, and that is why a gift shop like Pandoraflora is the right choice. You buy from one company that has been doing this since 2014, with real reviews you can read on Trustpilot, and a YouTube channel where you can see a real person. We are also available to contact 24 hours a day.
Someone has to manage the delivery
On a marketplace, all of that is on you: the address has to be written correctly, the courier needs a phone number that works, and the recipient has to be reachable at the right time. With us, we handle it with the local florist and with the recipient.
“Your customer service person Dan was helpful with helping me with my recipient address in China.”
“I had an issue with the delivery phone number and they immediately reached out to help me solve the problem.”
Payment can be a problem
Some companies only accept Alipay or WeChat Pay, which not everyone outside China can use. We accept PayPal, Apple Pay, credit card and Stripe. And if you do use WeChat Pay or Alipay, we accept those too. If you have PayPal, Stripe, an international credit card, WeChat Pay or Alipay in your country, we can take your order. So we accept orders from almost anywhere in the world.
“They also accepted both WeChat Pay and Alipay, so payment was very convenient.”
Prices for every budget
Our gifts start at around 22 USD and go up to 990 USD. If you want something bigger or more personal, we also accept customized orders that go beyond those prices. Just tell us what you have in mind and we will quote it.
Our money-back guarantee
Every order is covered by our money-back guarantee. If we have not started preparing your order, we refund it in full, no questions asked. If something goes wrong, such as your order not arriving, a wrong item, a damaged product, or flowers that do not match our photos, tell us within 7 days and we will refund you or replace it. Because every bouquet and cake is made to order, we cannot refund a prepared order if the recipient declines it for personal reasons.
Questions people ask us
How fast can you deliver flowers in China?
We usually deliver within 3 hours, and mostly on the same day, to 705 cities and counties in mainland China, because there is a partner florist near almost every recipient.
Can you contact the recipient for me?
Yes, it is part of our service. You do not need to provide the address: we contact the recipient for you, get the address and schedule the delivery, in Chinese, English, Portuguese, French, Japanese or Spanish. We usually say only that we are the middle person, so the sender and the gift stay a surprise. 1-800-Flowers, Taobao, Meituan and JD normally ask the buyer for the address.
How can I reach you if I have a question?
Write to us on WhatsApp, WeChat or iMessage at +86 150 5125 4431, by email, or in the live chat on our website.
Which payment methods do you accept?
PayPal, Apple Pay, credit card, Stripe, WeChat Pay and Alipay.
Can I see a photo of my gift?
We usually take pictures of the gifts before the delivery. If you would like the photo, ask us and we will send it.
What if I need a refund?
If we have not started preparing your order, we refund you in full, no questions asked. If there is a problem, tell us within 7 days with a photo and we will refund or replace it. The only exception is when the recipient declines a prepared order for personal reasons.
If you are still deciding, write to us in the chat at pandoraflora.com with the city, the date and your budget, and we will tell you honestly what is possible. Thank you for reading, and thank you to every customer who took the time to write a review.
